Refund policy
Return & Refund Policy – Ezy Breezy Wellness Boxes
We want you to love your wellness box, but if there’s an issue, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return. To be eligible, items must be:
-
Unused, unworn, and in the same condition you received them
-
In their original packaging
-
Accompanied by a receipt or proof of purchase
Please note: Change of mind is not eligible for a return.
To start a return, contact us at ezybreezyboxes@outlook.com. If your return is approved, we’ll provide a return shipping label and instructions on how to send your package. Items returned without prior approval cannot be accepted.
Damages and Issues
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
For safety and hygiene reasons, some items cannot be returned:
-
Perishable goods (e.g., food, tea, or flowers)
-
Personalized or custom products
-
Personal care items (e.g., beauty products, skincare, or body care)
Unfortunately, we also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return your item for approval, then place a new order for the replacement.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow extra time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at ezybreezyboxes@outlook.com.